Events & Shoots

A shoot bundles everything that belongs to a photo day: client, groups, children, photos, products and orders. This guide takes you from an empty shoot to live sales. Create. Photograph. Sell.

Updated 12 October 202614 min read

At a glance

  • The order type decides the workflow: groups with an access code per child, or one open gallery.
  • Every shoot starts as a draft. Parents see nothing until you start selling.
  • The gallery duration sets when the gallery closes. Reminder emails then run on their own.
  • Without products or packages nobody can order. Check Products & prices before you start.
1

Your list of shoots

Under Events & Shoots you see every shoot, newest first. Search finds a shoot by its name or by the client’s name.

  1. 1Create Shoot: starts a new shoot.
  2. 2Search: by shoot or client.
  3. 3Status: Draft, Active or Completed. The extra label “Group photos print only” means group photos are not sold as files.
  4. 4Statistics: finished photos and orders of this shoot.

Get to a shoot faster

Click the row to open the shoot. With many shoots, choose 10, 20 or 50 entries per page at the bottom.
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2

Choose the order type

After Create Shoot you first choose the type of order. Each card shows the workflow behind it.

Volume

For many people, each with their own gallery: school, kindergarten, sport, event with individuals, staff. You work with groups, children lists, QR cards and one access code per person.

Gallery

For one shared gallery: wedding, baby, studio, family, commercial, public event. There is one code for the whole gallery and albums instead of groups.

Order typeWorkflow and use
SchoolVolume. Classes, students, parent galleries.
KindergartenVolume. Groups, children, parent galleries.
SportVolume. Teams, players, shirt numbers.
Event (Individuals), StaffVolume. Participants or departments with a personal gallery.
Event (Gallery)Gallery. Public gallery, no QR code per person.
Wedding, Baby, Studio, Family, Commercial, OtherGallery. One client gallery with albums. See Client gallery.

The words adapt

Pixalo speaks the language of the shoot. In a kindergarten it says group and child, in a school class and student, in sport team and player. This guide uses group and child.
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3

Create a shoot

In the second step you name the shoot and choose the client. That is all it takes.

Choose the order type, enter a name, search the client. Done in half a minute.
  1. 1Shoot Name: how you and the parents see the shoot, for example “Autumn photos 2026”.
  2. 2Client: kindergarten, school or family. Search by name or town.
  3. 3Create Shoot: creates the shoot as a draft and opens it.
  1. 1Choose the order type.
  2. 2Enter a name.
  3. 3Choose the client. If it is missing, create it right here with Create New. See Schools & clients.
  4. Click Create Shoot. The shoot opens.

What Pixalo sets when you create a shoot

The shoot starts as a draft and follows the default watermark. The photo day is today for now. Enter the real date later under Duration. The group photo setting comes from Website theme › Photo page. A client gallery gets its gallery code straight away.
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4

The shoot header

The header sits at the top of every shoot page. It shows the state of the shoot and stays the same in every area. Change the name with the pencil next to the title.

  1. 1Status badge: left of the name, so you see the state at once.
  2. 2Status: Draft, Active or Completed. More under Status and starting sales.
  3. 3Duration: photo day and gallery closing date. One click opens the settings.
  4. 4Watermark: shows the selected watermark. Click it to choose from your library.
  5. 5Automation: appears when reminder emails are on.
  6. 6Products & Packages: takes you to Products & prices. A yellow dot warns when nothing is assigned yet.
  7. 7Delete Event: removes the shoot after a safety check.

Existing previews only change when you want them to

A new watermark applies to new uploads right away. Previews already uploaded keep the old one until you renew them in the header with Update. Everything about it under A watermark per photo job.

Notice without a payment method

If no payment method is set up yet, a notice appears above the areas. Without a payment method nobody can pay. See Payments.
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5

The areas of a shoot

Below the header the shoot is split into areas. Each area has its own address. A link takes you straight there, even after a reload.

AreaWhat you do there
Photos & groupsWorkflow, groups, group photos and children list with access codes. The badge shows progress, for example 4/6.
GalleryClient galleries only: gallery code, albums and photos. See Client gallery.
Products & pricesWhat parents can order, and the discount code on the cards. A yellow dot means nothing is assigned yet.
Online sign-upParents register their child themselves before the photo day. See Online sign-up.
Send galleryEmail the access codes to the parents. See Send gallery.
Sitting feeA fixed fee per order or per customer. The badge shows the amount.
Photo labDelivery by your photo lab, to the home or to the school. Only appears with an active lab connection.

Client galleries have fewer areas: Gallery, Products & prices, Sitting fee and Photo lab if connected. Groups, sign-up and sending do not apply there. On narrow screens More collects the remaining areas.

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6

The workflow in six steps

At the top of Photos & groups you find the Workflow. It shows what is done and what comes next. Every step is clickable. The next step sits below as a large button.

  1. 1Import list Upload the children list as Excel, CSV or even a photo. Or enter it by hand.
  2. 2QR photo cards Print the cards for the photo day. See QR cards.
  3. 3Shooting Card first, then the child. View instructions shows the rules for the photo day.
  4. 4Upload event photos Upload all photos, one camera at a time. See Upload photos.
  5. 5Match photos Pixalo matches by QR code. You check unclear photos in matching. See Matching.
  6. Start selling Open the shop for the parents. Pixalo then takes you straight to Send gallery.

The workflow thinks along

If uploads are still running or photos are waiting to be matched, the workflow says so right in the step. It also counts how many steps are already done.
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7

Duration and reminders

Click Duration in the header to open the window for photo day, gallery duration and reminder emails. The same window appears when you start selling.

  1. 1Photo day: the date of the shoot. It must not be after the closing date.
  2. 2Gallery duration: unlimited or with a closing date.
  3. 3Reminder emails: four reminders, each switchable, with a status line below.
  4. 4Save: applies everything. When you start selling the button says Start selling.

Unlimited

The gallery stays open until you set the shoot to Completed yourself. There are no closing reminders then.

With closing date

The gallery closes on its own on the chosen day at 23:59. You can change the date at any time.

Reminders only go to recipients without an order, always with an unsubscribe link. Each line shows whether and when it will be sent.

ReminderWhen it is sent
After code email1 to 60 days after the access code was emailed. Default 7 days.
Before closing2 to 60 days before the closing date. Needs a closing date.
Last dayOn the last day of the gallery. Needs a closing date.
Voucher expires1 to 60 days before the discount code on the cards expires. Needs a code with an expiry date.

Reminders need the email sending

Reminders only start once you have emailed the access codes. Printed cards alone are not enough. Each reminder is sent only once. If you change the closing date after a closing reminder, Pixalo warns you.
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8

Status and starting sales

The status controls what parents see. Change it in the header or with the last step of the workflow.

StatusWhat parents see
DraftNo gallery yet. With a child code parents see the “The gallery will be online soon!” page and can leave their email, if pre-registration is on.
ActiveGallery and shop are open. Parents see their photos and order.
CompletedThe gallery is closed. New orders are no longer possible.
  1. 1Assign products or packages under Products & prices.
  2. 2Set the status to Active or choose Start selling in the workflow.
  3. 3In the window check photo day, duration and reminders, then Start selling.
  4. Pixalo opens Send gallery. Now notify the parents by email.

Pixalo warns without products

If you start without products or packages, “Not ready to sell yet” appears. You then choose Add Products Now or Start anyway. If you set an active shoot back to Draft or Completed, the gallery closes at once.

The closing date closes on its own

When the closing date is reached, Pixalo sets the shoot to Completed automatically. Shoots without a closing date stay active until you complete them yourself.
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9

Create and manage groups

The groups are on the left in Photos & groups. Choose a group and its group photos and children list appear on the right.

  1. 1Group list: every group with its number of photos. The selected one is marked green.
  2. 2New: creates a group. A name is enough, for example “Bears” or “4A”.
  3. 3Photo cards: prints the QR cards for the photo day.
  4. 4Group photos: photos that every child in the group sees.
  5. 5Print parent cards: access cards for the parents of this group.
  6. 6Children list: every child in the group with email, access code and photos.
  • Rename and delete: the icons appear when you hover over the group.
  • Delete removes the group with all its children and photos. If the group has orders, Pixalo asks a second time.
  • Missing groups can be created by the import itself.
  • No children list? Below the group list, Create sets up numbered children without names. See Children without names.

The “To assign” group

If a parent picks “My class is not listed” during online sign-up, Pixalo creates a holding group. It carries the badge To assign. Move these children to the right group. See Move children.
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10

The children list

The children list shows every child of the selected group. Click a name to expand the row: you see the child’s photos and all actions.

  1. 1Add Child: first name, last name and optionally the parents’ email.
  2. 2Access code: the personal code. Copy and regenerate next to it.
  3. 3The child’s photos: select, delete or set as portrait.
  4. 4Actions: upload photos, edit, delete.
Mark in the listMeaning
Green tickThe parents entered and confirmed the address themselves.
Yellow clockEntered by the parents, confirmation still pending.
Yellow tickEntered by you, via import, list or app. Typos only show when you send.
BellReminders are allowed. Crossed out means no reminders wanted. The access code is still sent.
ConsentBadges like “Group photo only”, “No group photo” or “Consent withdrawn” show the parents’ photo consent.
Paid and openBadges count paid photos and photos with payment pending. One click shows who bought.

Use edit to change name and email. There you can also switch the group, enter a parent’s name and record a photo consent that came on paper or by phone.

  1. 1Parent email: Pixalo checks the address and suggests a fix for typos.
  2. 2Group: moves the child. Code and card stay valid.
  3. 3Parent name: saved together with the photo consent.
  4. 4Photo consent: for consent given on paper or by phone. Every change is logged with account and time. A decision can be changed but not deleted.

Spare cards for late additions

Children turning up on photo day who are not on the list? With Spare cards you create cards without names in advance, each with a code and QR code. On photo day you write the name on the card by hand. Everything else works as for every other child.
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11

Import the children list

Instead of entering every child, upload the list from the school or kindergarten. Start the import in the workflow with Import list.

Upload the file, check the mapping, view the preview. Only Import creates the children.
  1. 1Upload file Excel, CSV, text, XML, Word, PDF or a photo of the list. Pixalo also reads messy lists.
  2. 2Map columns Pixalo recognises first name, last name, group and email itself. Check the mapping.
  3. Preview & confirm You see every row before the import. Download faulty rows as CSV.
  • Create missing groups automatically: new groups from the list are created.
  • Skip existing children: prevents duplicates.
  • Normalise group names: “1A” becomes “1-A” so matching groups come together.

All three options are on by default

So you can safely upload the same list a second time, for example with additions. Existing children stay unchanged.
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12

Children without names

Some kindergartens do not hand out a list of names. Pixalo then creates numbered children, for example “Child 07”. Every child gets an access code and a QR card. Parents never see a name.

  1. 1Below the group list, click Create under No children list?. The Import list window offers the same option.
  2. 2Choose the number of groups and children per group. You can adjust the group names.
  3. 3Click Create.
  4. Print the photo cards and hand them out on photo day. Pixalo matches the photos by QR code.

Limits and names

Up to 50 groups, 150 children per group and 1,500 children in total are possible. Add names later if you like. Code and card stay the same.
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13

Move children and delete several

If a child is in the wrong group, move it. Tick the children on the left of the list. A bar then appears above the list.

  1. 1Selection: click the box to tick a child. The box in the header ticks all.
  2. 2Move to: choose the target group.
  3. 3Move: after a short confirmation the children are in the new group.
  4. 4Delete: removes the ticked children with their photos.

Codes and cards stay valid

Moving changes no access code. Cards already printed keep working. They just still show the old group.

Deleting is final

Their photos go with the children. If children have orders, Pixalo asks a second time. Orders and invoices are kept.
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14

Portraits for the school

Many schools want one portrait per child, for example for student ID cards, school admin software or the yearbook. Pixalo turns this into a ZIP: one folder per group, every file named after last and first name, plus a name list (CSV).

  1. 1Open the Photos area of the event. Below the groups you find Export portraits.
  2. 2Choose the groups, the consent and the image size. Pixalo shows right away how many portraits go into the ZIP.
  3. 3Click Create ZIP. Pixalo prepares the file in the background. You can keep working.
  4. Download the ZIP and pass it on to the school.
QuestionHow Pixalo does it
Which photo?The photo you picked for the child with Use as portrait. Otherwise the first photo after the QR card. The same photo appears on the parent card.
File nameGroup/Lastname_Firstname.jpg. Accents are simplified (é becomes e) so every program opens the file. The correct spelling is in the list. Identical names get _2.
Only with consentOnly children whose parents agreed to internal use in the online registration.
All except refusalsAlso children without an answer, for example with consent on paper. You confirm this before the export.
For admin software and ID cardsLongest edge 1200 px, sRGB. No camera data and no location.
Original sizeThe uploaded file, unchanged.

Share only with consent

Photos for the school are a separate purpose. Only share portraits the parents agreed to. Anyone who refused or withdrew is never in the ZIP and not in the list.

Download for 48 hours

The ZIP stays available for 48 hours. Then Pixalo deletes it. You can create a new export at any time.
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15

Access codes

Every child has their own access code. With it parents only see their child’s photos and the group photos. They enter the code in the shop or scan the QR code on the card.

ActionHow it works
Copy codeIcon next to the code. Handy for a message to the parents.
Send code by emailIn the expanded row: Send access code by email. Only works while selling is active.
Regenerate one codeRegenerate Code next to the code. For safety you type the confirmation word shown.
Regenerate all codes of a groupGenerate Codes above the children list. For safety you type the confirmation word shown.
Print cardsPrint parent cards opens the print view with your card design. See QR cards.

New codes make old cards invalid

A regenerated code replaces the old one at once. Printed cards and sent emails with the old code stop working. Only create new codes if a code got into the wrong hands.

Siblings in one gallery

Parents with several children in the same shoot simply enter the next code. Up to five codes then share one gallery and one cart. You find the setting Siblings in one gallery under Website theme › Gallery layout.
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16

Group photos

Every child in the group sees the group photos. Upload them with Upload Group photo above the children list.

  1. 1Print only / Digital too: decides whether group photos are sold as files.
  2. 2Upload Group photo: opens the upload for this group.

Print only

Group photos are sold as prints only. No image file, no packages with an image file, complete packages without group photos.

Digital too

Group photos can also be bought as files. A bought file can be passed on. That cannot be prevented technically.

Default for new shoots

Set the default for new shoots under Website theme › Photo page. Each shoot can differ. In the list of shoots the label “Group photos print only” shows where the switch is on.

Photos that were already bought cannot be deleted. That way every order can still be delivered.

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17

Products & prices

Here you decide what parents can order in this shoot. Manage the products themselves and their prices centrally under Products and Packages.

  1. 1Status bar: shows how many products and packages parents see. Yellow means nothing is assigned yet.
  2. 2Products in this event: prints, image files, photo gifts.
  3. 3Packages in this event: ready-made bundles at a package price.
  4. 4Discount codes for this event: the code printed on the cards.
  • Add: picks products or packages from your catalogue. Several at once are possible.
  • Remove: takes a product out of this shoot. The product itself is kept.
  • Order limit: for free products you see whether a limit per access code applies.
  • Discount code on the cards: pick an active code. It appears on the printed cards. Without a choice the cards print no code. See Discount codes.
Add packages opens your catalogue. Pick a package, then add it. Products work the same way.
One click picks the code for the cards, a second click removes it. Pixalo saves at once.

No products, no sales

If a shoot has neither products nor packages, parents cannot order anything. That is why Pixalo warns in the header, in the area and when you start selling.
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18

Sitting fee

The sitting fee is a fixed amount that Pixalo adds to the basket automatically for orders in this shoot. It is off by default.

  1. 1Label: leave it empty and Pixalo translates “Sitting fee” into the customer’s language.
  2. 2Amount: from 0.01 to 1,000.00. Gross, or net if you work with net prices.
  3. 3Charging: per order or once per customer.

Per order

The fee is added to every order, even if the same customer orders several times.

Once per customer

The fee only counts on the first paid order of an email address in this shoot.

  • In the basket and at checkout as its own line.
  • On the invoice and credit note as its own item.
  • In the order and invoice emails.
  • In a refund the fee can be paid back on its own.

Only saving counts

Changes apply only after Save. Orders that are already paid do not change.
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19

Delete a shoot

Delete in the list with the bin icon or in the header with Delete Event. Pixalo always asks first.

  1. 1Choose delete. The safety check appears.
  2. 2Type DELETE and confirm.
  3. If the shoot has orders, a second check follows with the number of orders, invoices and photos. Delete permanently removes the shoot.

What deleting does

Groups, children and photos are deleted for good. Parents can no longer reach their gallery and downloads end. Orders and invoices are kept. Only owners and administrators can delete a shoot with orders.

Close instead of delete

If you only want sales to end, set the status to Completed. The gallery closes, all data is kept, and you can reopen it later.
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20

What your team may do

Photographers in your team work with shoots as soon as the Events area is enabled for them. Sensitive actions need their own permission. You grant them under Team.

PermissionWhat it allows
EventsCreate shoots, groups, children, import, move, photos, cards.
Rename, date, watermarkOne permission each for the name, photo day and duration, and the watermark.
StatusStart selling and complete a shoot.
PricingProducts, packages, sitting fee, online sign-up, discount code and card design.
Access codesRegenerate codes.
Delete content, delete shootDelete groups and children, delete shoots. Only owners and administrators delete shoots with orders.
Gallery emails, ordersSend gallery, see sales and buyers.

When a permission is missing

All areas stay visible. If someone tries an action without permission, a notice explains which permission is missing.
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Frequently asked questions

Why does Pixalo not ask for the date when I create a shoot?

Because the photo day is often fixed later. Enter it under Duration as soon as it is certain.

Can I archive a shoot?

Set it to Completed. The gallery closes and everything is kept. There is no separate archive status.

Can I copy a shoot?

No. Create a new shoot. Your products, packages and card designs are ready to pick there straight away.

I switched the watermark. Why do the photos still show the old one?

Previews already uploaded never change on their own. The photo job header then shows something like 12 with old watermark. Click Update and confirm. The renewal runs in the background.

Why are no reminders going out?

Reminders need the access codes to be emailed. Closing reminders also need a closing date. The Duration window shows the reason below each line.

A family lost their card. What now?

Copy the code from the children list or send it with Send access code by email. You do not need a new code for that.

Can I change the order type later?

Not in the dashboard. The order type sets the workflow from the start. If you picked the wrong one, create the shoot again and delete the old one.

When do parents see the photos?

As soon as the shoot is Active and the photos are matched. Before that they see at most the “The gallery will be online soon!” page.

Continue to QR cards

List ready. Now print the cards.

QR cards link child and photo. On photo day and later for the parents’ access.