Credit notes
When you refund money, Pixalo automatically writes a credit note for the original invoice. Your bookkeeping stays clean without changing anything by hand.
At a glance
- A credit note is only created by a refund in the order.
- It always refers to the original invoice and has its own number.
- The family receives the credit note as a PDF by email.
Under Orders › Credit Notes you find all credit notes with number, customer, reference, date and amount.
- 1Number: credit note prefix, year and running number.
- 2Reference: the corrected invoice and the order.
- 3PDF: the credit note to download.
You always refund from the order. The Refund window asks what goes back.
- 1Open the order and click Refund in the payment overview.
- 2Choose items, shipping cost or sitting fee and a reason. For bank transfer and cash, confirm that you paid the money back yourself.
- Pixalo creates the credit note and sends it to the family. With PayPal and Stripe the money goes back automatically.
Downloads are blocked
You set how credit notes are named and numbered under Settings › Invoice.
- Credit Note Title: Invoice Correction (default) or Credit Note. The title appears at the top of the PDF.
- Credit note prefix and format: for example CN-2026-0001. More under Invoices.
Frequently asked questions
Can I create a credit note without a refund?
No. Credit notes are only created together with a refund. That way money and documents always match.
Is a partial refund possible?
Yes. Refund only single items. The credit note contains exactly these items.
Where does the family find the credit note?
In the refund email. The order in the customer account also shows that it was partly refunded.
Continue to customers
Customers
All parents with an account, their orders and contact details.